The Importance of Great Customer Service

Evan Carroll shared the story of his nightmare when a glass of water spilled over his laptop when trying to meet a tight deadline. At the Digital Branding Analytics Miami 2019 Conference, he was sure to mention how the experience after that incident at the Apple Store...

Do’s and Don’ts of a Client Strategy Assignment

First of all, I want to share with the world something: I am 80% done with my master’s degree and I couldn’t be more excited!! This semester, as part of my Social Media Marketing class with Dr. Lin Humphrey, we had the task of crafting a Client Strategy for an...